FAQs
  • Ordering Online
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    Q: How do I use the Search function?
    A: Products are displayed that match ALL keywords entered. Partial words are acceptable. Using FEWER keywords returns LARGER results. Using MORE keywords returns SMALLER results. Mis-spellings will not return accurate results.
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    Q: What do the DATES on food labels mean?
    A: Dates are printed on many food products. After the date expires, must you discard that food? In most cases, no. A calendar date may be stamped on a product's package to help the store determine how long to display the product for sale. It is not a safety date.

    Product dating is not required by Federal regulations although dating of some foods is required by 15 states. Calendar dates are found primarily on perishable foods such as dairy products, eggs, meat and poultry. Coded dates might appear on shelf-stable products such as cans and boxes of food.

    There are several types of dates:

    "Sell-by" - tells the store how long to display the product for sale. You should buy the product before the date expires, but it can be consumed after that date.

    "Best if Used By (or Used Before)" - recommended for best flavor or quality. It is not a purchase or safety date.

    "Use-By" - the last date recommended for the use of product while at peak quality as determined by the manufacturer.

    "Closed or Coded" Dates - packing numbers use by the manufacturer in the event we need to track our products. This enables manufacturers to rotate their stock as well as locate their products in the event of a recall.

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    Q: What is the shelf life of Louisiana Fish Fry Products?
    A: All products should have a full date printed on each container/package. Ex: BEST BY MAR 11 2014

    Products are good to that specific date, no later.

    All dry mixes: 36 Months
    Cocktail Sauce & Seafood Sauce: 18 Months
    Hot Sauce, Liquid Boil, Marinade, Remoulade Dressing, Tartar Sauce, and Wing Sauce: 12 Months

    All Sauces, Marinades, and Dressings should be refrigerated after opening.

    Should you have any additional concerns, please contact us.

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    Q: What SECURITY is provided for my personal and credit card information?
    A: All order information is encrypted using a leading provider of digital trust services, Comodo, before being transmitted over the internet. Once we verify and authorize your credit card information, it is immediately deleted and NEVER stored on our servers. Your personal information is stored on a secure server.
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    Q: Where can I find Louisiana Fish Fry Products in my area?
    A: Most major chain stores carry our product line, such as Wal-Mart Supercenters, Super Target, Kroger, etc.. Check with the individual store manager if your product is not in stock. You may also email or call us for more listings.
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    Q: Which of your products are MSG Free?
    A: Fish Fry All Natural

    BBQ Shrimp Sauce Mix
    Cobbler Mix
    Chicken & Fish Bake
    Dirty Rice Mix
    Etoufee Mix
    Hushpuppy Mix
    Jambalaya Mix
    Red Beans & Rice Mix
    Shrimp Creole Mix

    Wing Sauce

    Cajun Seasoning

    Crawfish, Crab, & Shrimp Boil (Seed Boil Bags)
    Crawfish, Crab, & Shrimp Boil (Liquid)

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    Ordering Online
     
    Q: Can I RETURN my order?
    A: Due to the concern of our citizens and dangers regarding food product tampering, we have chosen to err on the side of caution by not re-shipping products that have been delivered to someone's home. Therefore we cannot accept returns, so be sure you're ordering the right product.

    If the product was found to be damaged upon arrival, the wrong item was shipped or some other problem occurred with your shipment, please contact us through the "Contact Store" section. We apologize for any inconvenience.

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    Q: Do I have to BE HOME to get my order?
    A: If you live in a Single Family Residence UPS will normally leave your package if you're not at home. If you live in a Multi-Family Residence (2 or more units share the same entry door to the facility) UPS will NOT leave your package for security reasons. Someone must be present to sign for the package due to UPS's experience with packages being inadvertently taken or stolen. Note: UPS will make a total of three (3) delivery attempts on consecutive days (M-F).

    After each delivery attempt UPS will leave a UPS Info Notice telling you the approximate time of the next delivery attempt. If after 3 attempts they still have not found you at home, they will return the shipment unless you call 800-PICK-UPS or request through UPS My Choice (register at UPS.com) before 7:00 PM local time on the evening of the 3rd "Final" unsuccessful delivery attempt and request to pick up the package at the local UPS Customer Counter. If after five (5) business days you have not picked up the package from the local UPS Customer Counter, it will be returned to us. Reshipment charges apply for orders returned for non-delivery.

    AIR SHIPMENT SPECIAL NOTICE - If your package is being sent Next Day Air or 2nd Day Air, it will automatically be held for pick up at the local UPS Customer Counter after 3 unsuccessful delivery attempts. If after five (5) business days you have not picked up the package from the local UPS Customer Counter, it will be returned to us. Reshipment charges apply for orders returned for non-delivery.

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    Q: How do I CHANGE, CANCEL or TRACK my order?
    A: You can always change or cancel an order with a status of "Pending" or "Backorder".

    Click on "Order Review". Enter your Order Number and Order Confirmation Number and click on the appropriate button for the function desired.

    When editing, be sure to proceed through all "5 Easy Steps to Checkout". Any order information can be changed while in Edit Mode. You will receive a new Order Confirmation showing any changes you've entered, or a Cancellation e-mail showing your order has been cancelled.

    Clicking on "Order Status/Track Order" shows the status of your order. If "Shipped", clicking on the tracking number provides you a scheduled delivery date for your order.

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    Q: How do I check on the STATUS of my ORDER?
    A: Click on "Track My Order". Enter your Order Number and Order Confirmation Number and click on "Go". The status of your order will be shown.
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    Q: How do I know my ORDER was SUBMITTED?
    A: After Checkout Step #5, your Order Number and Order Confirmation Number will be displayed to verify receipt of your order. We recommend printing this screen for your records.

    An Order Confirmation e-mail is also sent when an order is entered and an e-mail address is supplied to us in the Checkout process. If in doubt, contact us (click on "Contact Store").

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    Q: How do I PLACE AN ORDER?
    A: 1.Shop for items by clicking the different product categories shown in the left margin.
    2.Place items into your shopping cart by selecting the quantity you desire and then clicking on the "Buy" button located next to the item.
    3.Click the "Review Cart/Check Out" button to review your selections and proceed through the "5 Easy Steps to Checkout". You will receive an Order Number and Order Confirmation Number once your order has been completed.

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    Q: HOW LONG will it take my order TO ARRIVE once shipped?
    A: After leaving our warehouse, typical UPS Ground transit times are:
    1-2 Business Days: IA, IL, IN, KY, MI, MO, OH, WI
    2-3 Business Days: AL, AR, CT, DE, GA, KS, MN, OK, PA, MD, NE, NC, NJ, NY, SC, TN, WV
    3-4 Business Days: AZ, CO, FL, LA, MA, ME, MS, ND, NH, RI, SD, TX, VA, VT, WY
    4-5 Business Days: CA, ID, MT, NV, NM, OR, UT, WA
    After leaving our warehouse, typical USPS Priority Mail transit times to APO/FPO boxes are 1-3 business days (domestic) and 5-10 business days (overseas). Transit times can be as long as 3-4 weeks to some overseas destinations due to high volume (e.g. Iraq).

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    Q: HOW will my ORDER be SHIPPED?
    A: Your order will be shipped via UPS. Available services include Ground, Next Day Air or 2nd Day Air. For transit times to your state, see "HOW LONG will it take my order TO ARRIVE once shipped?".

    NOTE: Air shipping methods reduce the time in transit with UPS, not the time to process of usually 2 - 5 business days. See "I need my order IN A HURRY! What are my options?" for additional information.

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    Q: I need my order IN A HURRY! What are my options?
    A: Two options are available. One or both options can be used.

    1. Air Shipment. You can select Next Day Air or Second Day Air shipment services to reduce the time in transit with UPS.

    NOTE: Air Shipping Methods reduce the time in transit with UPS, NOT the 2 - 5 business days for usual order processing.

    2. Rush Order Service. Whether Ground shipment or Air, your order will receive Priority Processing for same-day shipment, reducing the order processing time from the usual 2-5 business days. Simply select the "Rush Order" option during checkout.

    Orders ship same day if placed by 11:00 am CENTRAL TIME, Monday - Friday, and next business day for orders received after 11:00 am. Holidays may affect this schedule. The Rush Order fee is 10% of your product total or $10, whichever is greater.

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    Q: Is a HANDLING FEE charged?
    A: Whether the order is $5 or $25, the costs associated with handling that order are nearly the same. Rather than requiring a minimum order amount, a $2.50 handling fee is added to all orders under $25 to help defray the costs of picking and packing the order. For all purchases $25 and above, there is never a handling fee.
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    Q: Is SALES TAX charged?
    A: Sales tax will be applied to all orders billed to or shipped to an Illinois address.
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    Q: What are the SHIPPING CHARGES when purchasing from this Store?
    A: Want to know shipping charges before beginning the checkout process? Use our "Shipping Fee Calculator" by placing your items in the Cart and clicking on the "Review Cart/Checkout" button.
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    Q: What do I do if I receive the incorrect product?
    A: If you receive something in error, please, contact us at 800-356-2905 immediately, so that we can remedy the problem.
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    Q: What do I do if my product was damaged in transit?
    A: If you have damage to your product, please notify either UPS at 1-800-742-5877 or Fed Ex at 1-800-463-3339 (depending upon how it was shipped to you) and initiate a claims process. They will, in turn, contact us, and we will contact you to correct the problem.
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    Q: What do the different ORDER STATUSES MEAN?
    A: Pending - order is waiting to be processed.
    In Process - order is being prepared for shipment.
    Shipped - order has been shipped. Clicking on the tracking number provides you a scheduled delivery date for your order.

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    Q: What does "TEMPORARILY UNAVAILABLE" status next to an item mean?
    A: "Temporarily Unavailable" indicates some type of extraordinary delay in the ability to produce the item causing an extended backorder. The item is not discontinued.

    Reasons for delays can include difficulty in sourcing an ingredient, manufacturing facility production schedules, and other reasons. Unfortunately we don't always know the cause of the delay, nor when it is expected to be resolved. As soon as stock arrives, the "Temporarily Unavailable" status will be removed and the product will be available for ordering.

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    Q: What PAYMENT METHODS are available?
    A: We accept Discover, Visa, Mastercard and American Express. We are currently unable to accept personal checks or C.O.D.'s.
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    Q: WHEN will my ORDER be SHIPPED?
    A: Orders usually ship within 2 - 5 business days unless a backorder is indicated next to an item on the order. A Shipment Confirmation e-mail with tracking number is sent when an order is shipped and an e-mail address is supplied to us in the Checkout process.

    See "I need my order IN A HURRY! What are my options?" for additional information.

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    Q: WHERE can you SHIP an order?
    A: We can ship to locations within the United States, including Alaska and Hawaii (via UPS) and to APO/FPO Military addresses (via USPS). At the current time we DO NOT ship to P.O. Boxes or Internationally.
    Military Shipments - Proper Addressing: For shipments to military addresses, the Department of Defense has requested that you use the service member's full name (with or without grade, rank, or rating). Also required is the unit designation and APO/FPO address with the 9-digit ZIP Code (if one is assigned, otherwise 5-digit). Do not include the base camp's city, as it might be incorrectly routed through the host country's mail system.


    During checkout from this store, enter unit specific information in the "Address 1", "Address 2" and "Company" (if needed) fields. However, ONLY ENTER APO or FPO in the City field and then select the appropriate destinations in the State field (e.g. AA, AE, AP).
    Examples:

    SSGT Kevin Taylor
    Unit 2050 Box 4190
    APO AP 96278-2050

    SGT Robert Smith
    PSC 802 Box 74
    APO AE 09499

    Seaman Joseph Doe
    USCGC Hamilton

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    Q: Why do you ask what RETAILER I PREFER to shop?
    A: Retailer information is used in our work with grocery retailers to make our products available at your local store. Your name and personal information will not be given out, simply product demand by zip code.
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